At Y- Gourmet Coffee, we are evolving.

Over the past few months, we’ve taken a step back and asked a simple question
How do we become the best coffee partner in Western Australia

The answer is simple
Better systems
Better service
Better communication

As part of this, we’ve made several important changes across our Coffee department.

These changes are driven by rising costs across freight, labour, equipment and raw materials. To continue delivering the level of service you expect, we are refining the way we operate.

This page outlines the key updates across delivery, technical support and ordering.

We’ve refined our delivery structure to ensure consistency, reliability and long term sustainability.

What’s changing

• Delivery schedules are now fixed based on your run
(Your account manager will work with you to ensure this fits your requiremnts)
• Minimum order quantities apply across all accounts
• Accounts ordering under 20kg per week will incur delivery charges

Why this is happening

The cost to deliver small volume orders has increased significantly. Fuel, labour and logistics cost increases mean we can no longer absorb these expenses at lower volumes.

What this means for you

• Accounts above 20kg per week continue to receive preferred delivery structure
• Smaller accounts will incur a delivery charge.

We are repositioning our service department to reflect the true value of technical support. Coffee equipment is critical to your business When it goes down, you need it fixed properly and fast

Support Structure
Your level of support is now aligned with your weekly coffee volume. Accounts Under 20kg per Week Technical support will now operate on a user pays basis

Includes
• Call outs
• Repairs
• Preventative maintenance
• Emergency breakdown support

Accounts Above 20kg per Week
Customers above 20kg per week will continue as per their current structure

Includes
• Ongoing support as per your existing agreement
• Continued access to our service team
• No change to your current servicing arrangement

Service Membership Program
We are introducing a Service Membership Program that can be added to your coffee supply. This is designed for customers who want certainty, priority and reduced risk.

Membership includes
• Priority response times
• Scheduled preventative maintenance
• Reduced call out costs
• Ongoing equipment support
• Improved uptime and consistency

Why this is changing

The cost of maintaining a highly skilled technical team has increased significantly. This structure allows us to continue delivering fast, reliable support while giving customers flexibility in how they access the service.

We are simplifying the way you order with us.

No confusion
No delays
No missed orders

How to order
You can now place orders through the following channels

Email
orders@ygourmet.com.au

Text ordering
0416 663 871

Ordermentum (coming soon)
A streamlined online ordering platform designed for speed, accuracy and full visibility of your orders

Cut off times

Each delivery run now operates with clear cut off times to ensure accuracy and fulfilment

Your rep will confirm your specific schedule

Why this matters

Improved systems reduce errors, improve delivery accuracy and allow us to operate more efficiently in a higher cost environment

With Ordermentum, you’ll also benefit from

• Real time ordering
• Order history and tracking
• Faster processing and fewer mistakes
• A more seamless ordering experience